1. How do I contact Radon Detector Store.com?
2. How secure is Radon Detector Store.com?
3. How do I order?
4. What shipping method do you use?
5. Do you offer Rush Deliveries?
6. What is your Warranty Policy?  
7. What is the return policy?
8. What is the procedure for your warranty service?
9. What payment methods do you accept?
10. How do I purchase the products on your site?  
11. Do I have to pay sales tax on the products I order?
12. Why can't New Jersey residents buy from us? 

 

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1. How do I contact Radon Detector Store.com?

Customer Support:
Email: info@radondetectorstore.com 
TOLL Free: (877) 827-1197

Write To Us:
Radon Detector Store
C & G Marketing Inc.
301 Hubbard Ave. NW
Binford, ND 58416                                                 Back to top 

2. How secure is Radon Detector Store.com?

RadonDetectorStore.com uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers. Click Here for more details.            Back to top  

3. How do I order?

ORDERING INFORMATION: Order on line (the quickest way), or by phone.
Online:  To place orders add the items to your shopping cart, select a shipping method, and proceed to the checkout page.  Our site is secure and your credit card information is discarded once the order is placed and confirmed.

By Phone: Orders may be placed by calling (877) 827-1197.  Business hours are 9AM - 5PM Central Standard Time, Monday - Friday (excluding major holidays). 
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4. What shipping method do you use?

Shipping is included free of charge by UPS ground, FedEx ground, OR US Postal Service.  Upon request we will ship UPS overnight, 2nd day, and 3 day select (this shipping charge will be billed to you). The charge is dependent on where it is being sent.                                           Back to top

5. Do you offer Rush Deliveries?

In most cases, our standard delivery time is 5-10 business days upon the order placement. Upon request we will ship UPS overnight, 2nd day, and 3 day select (this shipping charge will be billed to you). The charge is dependent on where it is being sent.                                          Back to top

6. What is your Warranty Policy?  

ONE YEAR LIMITED WARRANTY

The Pro Series3 Radon Detector is warranted to the original retail purchaser, to be free from defects in material and workmanship except as otherwise provided herein.  This warranty is not transferable and is effective from the date of original retail purchase.

Units returned that are determined to be within the warranty period and found to be defective, will be repaired or replaced free of charge to the original purchaser.  If you suspect that your detector is defective, please follow the instructions found under Procedures for Warranty Service in your information and instruction booklet.                                        Back to top

7. What is the return policy?

OUR RETURN POLICY:
1. NO merchandise will be accepted for return without prior
    approval. For approval contact:
    info@radondetectorstore.com 
    All goods must be returned with shipping prepaid
    and in a saleable condition. 
2. A copy of the invoice or receipt must accompany all
    returns.
3. A restocking fee of 20% may be applied. Shipping and
    handling charges are not refundable.
4. No returns will be authorized or accepted more than fifteen
    days after original receipt of merchandise.  Discontinued
    merchandise and custom orders are not refundable. 
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8. What is the procedure for your warranty service?

1. Contact Family Safety Products, Inc. by phone at 800-748-
   0298, by email at connbele@therm-tech.com, or by mail at
   2879 Remico St. SW, Grandville, MI  49418 to receive a
   return authorization (RA) number.  Products returned
   without an RA number will be refused and returned to
   the purchaser.     

2. Include with the detector the RA number, your name,
   address, phone number and description of the problem you
   are experiencing.  All returns must also include a copy
   of the original purchase receipt showing the date of
   purchase.  

3. Package the detector carefully to ensure that no damage
   occurs during return shipment.  Write the RA number you
   received on the outside of the package near the address
   label. 

4. Send the package, postage prepaid, to Family Safety
   Products, Inc. 2879 Remico St. SW, Grandville, MI 49418 
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9. What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express,
and Paypal through our secure merchant gateway.
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10. How do I purchase the products on your site?  

Just click on any of the interested products on the right hand
side of the page and add it to your cart.               Back to top 

11. Do I have to pay sales tax on the products I order?

North Dakota residents have to pay sales tax when they
order.  The current rate is 5%.                              Back to top 

12. Why can't New Jersey residents buy from us?

Because New Jersey requires companies selling the devices
to undergo a costly and time consuming certification process. 
We apologize for the inconvenience.
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