ORDERING INFORMATION: Order on line (the quickest way), or by phone.

Online:  To place orders add the items to your shopping cart, select a shipping method, and proceed to the checkout page.  Our site is secure and your credit card information is discarded once the order is placed and confirmed. The 128-bit SSL (Secure Sockets Layer) gives you the highest level of protection possible whenever you use credit cards or make other financial or confidential transactions over the Internet.  

By Phone: Orders may be placed by calling TOLL FREE 877-827-1197. Business hours are 9AM - 5PM Central Standard Time, Monday - Friday (excluding major holidays).

SHIPPING: Shipping is included free of charge by UPS ground, FedEx ground, OR US Postal Service . Upon request we will ship UPS overnight, 2nd day, and 3 day select (this shipping charge will be billed to you). The charge is dependent on where it is being sent.

OUR RETURN POLICY:

1. No merchandise will be accepted for return without prior approval.  For approval contact info@radondetectorstore.com.  All goods must be returned with shipping prepaid, unopened and in their original condition.
2. A copy of the invoice or receipt must accompany all returns.
3. A restocking fee of 20% may be applied. Shipping/handling charges are not refundable.
4. No returns will be authorized or accepted more than fifteen days after original receipt of merchandise.  Discontinued merchandise and custom orders are not refundable. 

WARRANTY POLICY FOR PRO SERIES3 DIGITAL RADON DETECTOR: 

ONE YEAR LIMITED WARRANTY

The Pro Series3 Digital Radon Detector is warranted to the original retail purchaser, to be free from defects in material and workmanship except as otherwise provided herein.  This warranty is not transferable and is effective from the date of original retail purchase. 

Units returned that are determined to be within the warranty period and found to be defective, will be repaired or replaced free of charge to the original purchaser.  If you suspect that your detector is defective, please follow the instructions found under Procedures for Warranty Service in your information and instruction booklet. 

PROCEDURE FOR WARRANTY SERVICE FOR PRO SERIES3 DIGITAL RADON DETECTOR

1. Contact Family Safety Products, Inc. by phone at 800-748-0298, by
    email at connbele@therm-tech.com, or by mail at 2879 Remico St.
    SW, Grandville, MI  49418 to receive a return authorization (RA)
    number.  Products returned without an RA number will be refused
    and returned to the purchaser.     
2. Include with the detector the RA number, your name, address,
    phone number and description of the problem you are
    experiencing.  All returns must also include a copy of the original
    purchase receipt showing the date of purchase.  
3. Package the detector carefully to ensure that no damage occurs
    during return shipment.  Write the RA number you received on the
    outside of the package near the address label. 
4. Send the package, postage prepaid, to Family Safety Products,
    Inc. 2879 Remico St. SW, Grandville, MI 49418